Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

When will my order be shipped?
• Once your order is approved, it will be shipped within 1-3 business days. This period may change during special campaign periods.

How much is the shipping fee?
• For orders within Türkiye, free shipping campaign may be applied periodically depending on the basket amount. For detailed information, please see the payment page.

Where can I purchase the products?
• You can only buy our products from www.monokido.com.

Can I make changes to my order?
• If you contact us shortly after placing your order, changes can be made if it has not been shipped yet.

What are the return conditions?
• You can return your order within 14 days after receiving it. The product must be unused, untagged and in its original packaging.

Can I make a change?
• Product exchange may be possible depending on stock availability. Exchange shipping fee belongs to the customer.

Do you ship abroad?
• Yes, we ship to many countries. International shipping costs and delivery times can be viewed on the payment screen.

How can I reach you?
• You can always reach us at monokido.tr@gmail.com.